FAQ

Account management and security

How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2025373
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 20 June 2025346
How do I change my login password?
Published on 22 Aug 2023Updated on 30 May 202518,003
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025327
I haven't received the SMS code
Published on 16 Aug 2023Updated on 30 July 202526,501
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 30 May 20255,158
Passkey FAQ
Published on 19 Mar 2025Updated on 2 May 202557
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 1 Apr 2025293
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 31 July 202521,492
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 8 May 20251,345
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 30 July 2025430
Self-Managed Super Fund (SMSF) FAQ
Published on 2 July 2025Updated on 2 July 2025
How do I open an SMSF account on OKX?
Published on 2 July 2025Updated on 2 July 2025
How do I obtain an ASIC Extract?
Published on 2 July 2025Updated on 2 July 2025
How do I whitelist OKX Emails?
Published on 26 Nov 2024Updated on 1 Apr 202538

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